Communication : Answer-Seeking Questions

These are the only questions that truly seek an answer. Some of these questions are challenging, such as “Can you give me a loan?” or “Will you babysit?” or “Could you take this back?”

How Communication and Training Builds Housekeeping Professionals

These are questions you should have prepared answers for, or at the very least a response such as “Let me consider that” or “I’ll have to think about that and get back to you ASAP.”

Regardless of the type of question, here are some tips that can help:

  • Don’t rush your answer.
  • Keep the focus on what you can do, not what you can’t.
  • Encourage a dialogue with the person if you need more information or clarification.
  • Use encouraging language, a positive calm tone of voice and a welcoming facial expression.

Tough questions are part of life, but handling them well will increase your reputation 

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