My four-year-old grandson was diagnosed with a serious and chronic condition 10 months ago.

The outpouring of help and support at the beginning has dwindled to a trickle.

The goal of this letter is to remind readers that there are many helpful things they can do to assist families, like my daughter’s, to not feel so alone.

Send a text with a beautiful photo or funny meme, call and ask how they are doing, pick up a prescription or grocery order, drop off something to eat, set up a playdate with the children. Be empathetic. Let the family know you care.

When there is a chronic condition, every single day is a struggle with the unknown. EVERYONE in the family is affected.

Their entire life revolves around keeping their child safe.

The courage and devotion of my daughter and son-in-law is beautiful.

Even in the midst of all of the unknown, they find time to be playful with their children and to have as normal a life as possible.

Please reach out and let someone know you care. Thank you!

– Loving Grandma

Dear Grandma: Your helpful suggestions apply to many different situations. When a family is in crisis, they start walking down a very lonely road. Keeping in regular contact and offering (and delivering) practical assistance will help this family to feel less alone.