Tag Archives: problem solving

Angry People

Q: I provide customer service for my company and lately have been having problems with angry customers. They get abusive, but our management doesn’t support us. How can I deal with this? I don’t want to leave this job. —Janea … Continue reading

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Her-story

I don’t think anyone who has made history set out to make history. Shirley Chisolm , Barbara Jordan , Ruby Bridges , Sojourner {Truth} – they just set out about their business…. I’d like to think that my election made … Continue reading

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Reflections : Clinical supervision

DSM IV is this something you use in your practice? Today a client asked that we stopped calling her _____as its her homeless name, and her government name is _____. How to approach transgender issues – we have a client,_____ … Continue reading

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Giftless

You give a gift and the recipient doesn’t thank you. What would you do in the situation? Three ways to handle it : That’s easy: Don’t give another one! -Jack Marshall This, is to me, is one of the most … Continue reading

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Developmental Knowledge 🌱

Student’s description of site-specific activities this quarter: To further my growth and developmental knowledge of the social workers’ profession. This quarter I attended a diverse Youth in Transition seminar, as well as Secondary Trauma training with author Laura Vandernoot-Lipsky. ___ … Continue reading

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