Tag Archives: customer service

Staffing

Posted on January 27, 2022 by msw blog

Problem with a skeleton crew you lose one bone and the whole thing falls apart Positively Purging-I welcome your feedbacks in the comments and your likes and passing the real life wisdom on to others as I embark on this … Continue reading →

Posted in Reflections | Tagged active listening, career, character, conflicts, customer service, employment, employment opportunities, encourage, experience, inadequate, leadership, managment, opportunity, skeleton crew, staffing, staffing issues, unemployment, workplace | 2 Comments

How Much Should You Tip ?

Posted on January 8, 2022 by msw blog

Now that we use credit cards to pay for coffees and ice cream cones, I’ve gotten used to seeing payment screens that show tip options. I consider these tips income transfers (from me to workers) rather than gratuities for services … Continue reading →

Posted in Reading | Tagged akwardness, customer service, employment, etiquette, Etiquette questions, guilt, kindness, payment, resources, rip off, social policies, Technology, tipping, what would you do? | 9 Comments

Sale

Posted on January 1, 2022 by msw blog

Comical Explanation

Posted in Reflections | Tagged chores, comic strip, Comical Explanation, customer service, deal of the dale, marriage, shopping, time management | 2 Comments

Who is Listening to You?

Posted on November 8, 2021 by msw blog

Who is listening to you? How many people respect you?” Kenneth Chenault applied a similar method toward listening to American Express customers, often organizing impromptu listening tours and engaging with customer service teams to better understand the quality of service … Continue reading →

Posted in Reflections | Tagged action, active listening, change, communication, community engagement, customer service, Empowerment, insight, leadership, measurable outcomes, mindfulness intervention, Networking, Reflections, Succcess | 2 Comments

Authenticity

Posted on September 25, 2021 by msw blog

“Be authentic. Do not create a campaign to woo new customers or to placate current customers. Do it with pure intentions, and make sure your entire organization is clear on the stand you are taking. Ben & Jerry’s has been … Continue reading →

Posted in Reflections | Tagged authenticity, Ben & Jerry’s, case study, Creative processing, creativity, Culture, customer service, entrepreneur, experience, focus, inspiration, intentions, life, marketing, mindfulness, opportunity, passion, success | 2 Comments

Tag Archives: customer service

Staffing

Sale

Who is Listening to You?

Authenticity

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