Tag Archives: customer service
How Much Should You Tip ?
Now that we use credit cards to pay for coffees and ice cream cones, I’ve gotten used to seeing payment screens that show tip options. I consider these tips income transfers (from me to workers) rather than gratuities for services … Continue reading
Sale
Comical Explanation
Who is Listening to You?
Who is listening to you? How many people respect you?” Kenneth Chenault applied a similar method toward listening to American Express customers, often organizing impromptu listening tours and engaging with customer service teams to better understand the quality of service … Continue reading
Authenticity
“Be authentic. Do not create a campaign to woo new customers or to placate current customers. Do it with pure intentions, and make sure your entire organization is clear on the stand you are taking. Ben & Jerry’s has been … Continue reading
Metrics
But the metrics that should really matter at the early sage is the repurchase rate. Do your customers repurchase the product after they buy it once? How soon does the repurchase happen? Do you need to nudge your customers to … Continue reading
Real Life of an MSW 