Tag Archives: Empathy

Refugees vs. Evacuees?

Why does it piss you off so much when someone refers to the folks who were displaced as refugees vs. evacuees? It makes me mad because by definition, we are not refugees. We were being treated like refugees, but we … Continue reading

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Build an On-Ramp

Superfans aren’t created; they’re cultivated. “Give people little, easy ways to participate, and then you gradually get them further and further up the curve,” Barnett says. Little Spoon, for example, launched an online platform called “Is This Normal?,” where parents can get … Continue reading

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Empathy

During my last full-time job as an executive leader, my colleagues and I were asked to stand in front of the entire company and talk about which of the organization’s corporate values resonated with us the most. Our choices: self-awareness, positive … Continue reading

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Active Listening

Carl Rogers and Richard Farson coined the term active listening in 1957, writing that “active listening is an important way to bring about changes in people…[it] brings about changes in peoples’ attitudes toward themselves and others; it also brings about changes in … Continue reading

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Word of the Day

Kind Washing : it’s when an organization spends more time and money on marketing itself as a empathetic then it does on minimizing practices the alienate or take advantage of employees and consumers. And in a strange way, the word … Continue reading

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