Tag Archives: customer service
Build an On-Ramp
Superfans aren’t created; they’re cultivated. “Give people little, easy ways to participate, and then you gradually get them further and further up the curve,” Barnett says. Little Spoon, for example, launched an online platform called “Is This Normal?,” where parents can get … Continue reading
Real Life Rants
RANT to the family who chose a line at Dick’s, sent a kid to the other line and then moved the whole family over at the last minute. Pick a line and stick with it! You are training your kids to … Continue reading
RAVE -Little Acts of Thoughtfulness
RAVE to the lady from Redmond who gave me the extra money to buy two prints at a garage sale! She hugged me and said, “Don’t you think we need more people like this in the world?!” RAVE to 5-year-old Nicole at our … Continue reading
RANT
RANT to time changes. Washington has failed to continue in the fight for the end of twice-a-year time changes. At one point, pre-pandemic, this state had requested yearlong daylight saving time. That meant no more time changes. Somehow, we are still … Continue reading
Real Life Rants
RANT to the ice cream store server who refused to give my husband a glass of water when he clearly had something caught in his throat. “But it’s the rule,” is the excuse we got. It took my bellowing out, “But he’s choking!” … Continue reading
Real Life of an MSW 