Tag Archives: communication
One Last Lovely Dinner
My father lay dying of the coronavirus. A normally ebullient 96-year-old, he drifted in and out of consciousness as I, also infected, sat at his bedside. His lucid moments were precious opportunities for connection and FaceTime calls with his grandchildren. … Continue reading
Find Time NOT to Work
Every Friday, I allow myself two hours to hone in on a creative project that is not work related. I could paint, bake, learn ceramics, anything. As a mom of two young kids, a CEO, and an investor. I rarely … Continue reading
Historical Figure
Which historical figure do you most identify with? I don’t see myself in those who have come before me, rather I understand and am grateful that because of them, I am able to be who I am. – Megan Rapinoe Positively … Continue reading
Who is Listening to You?
Who is listening to you? How many people respect you?” Kenneth Chenault applied a similar method toward listening to American Express customers, often organizing impromptu listening tours and engaging with customer service teams to better understand the quality of service … Continue reading
Active Listening
Carl Rogers and Richard Farson coined the term active listening in 1957, writing that “active listening is an important way to bring about changes in people…[it] brings about changes in peoples’ attitudes toward themselves and others; it also brings about changes in … Continue reading
Real Life of an MSW 