Category Archives: Reading
Angry People
Q: I provide customer service for my company and lately have been having problems with angry customers. They get abusive, but our management doesn’t support us. How can I deal with this? I don’t want to leave this job. —Janea … Continue reading
The Artist & The Parent
Q :My six-year-old goes bananas when I get rid of any art or schoolwork, so I’ve resorted to recycling stuff behind his back. We have many more years of school – and stuff ahead. Help! Tiffany S Finding this in … Continue reading
How to Move Past An On-The-Job Mistake.
Q: I made a mistake at work that cost my company some money and embarrassed some executives. Yet everyone seems to be moving on but me; I can’t seem to let go and no longer trust my own judgment. What … Continue reading
Paid Parental Leave Policy
What does a good paid- leave policy look like? It needs to be at least three months, include protection to make sure that your job is there for you when you return, and cover 100 percent of your income (many … Continue reading